WHAT DISTINGUISHES STARVIE FROM THE OTHER BRANDS?

1. Our rackets are 100% Made In Spain
2. Our factory in Azuqueca de Henares (Guadalajara) allows us to design and produce each racket through an artensanal process.
3. Our rackets are a living example of Innovation, Creativity and Technology, “We make our passion our work”

WHAT GUARANTEES DO OUR PRODUCTS HAVE?

In accordance with current legislation on consumer goods warranties, our products have a 3 year warranty from the date of purchase, although during the first 2 years any defect of the product is presumed to have originated from the factory, unless proven otherwise. After the first year, it will be up to the consumer to prove that the defect originates from the factory.

The warranty does not cover damage resulting from misuse or poor maintenance by the customer. Nor repairs, modifications and/or manipulations not made by our company.

In this case, you can use the warranty by going to the shop where you bought the product with the original purchase receipt. This shop will contact the StarVie Warranty Department and will process the warranty via the technical service team of the brand.

The warranty does not cover damage resulting from misuse or poor maintenance by the customer. Nor repairs or modifications not made by our company.

If the product was purchased through the official StarVie website, you must contact us by email at garantias@starvie.com providing the following information: a photo of the product defect, the web order number and the date of purchase. The warranty department will respond as soon as possible informing you of the procedure to follow once all the information provided has been reviewed. If the warranty is to be processed, you must send the product to the following address: Av. Vidrio 18, Entre Nave 12-15, 2nd floor (Azuqueca de Henares, Guadalajara 19200). Then the technical service team can determine the type of fault. The shipping costs will be paid by StarVie in the Peninsula.

In either of the two cases mentioned above, once the article has been analysed by the technical service team, there are three possible options:

• Repair; the technical service team fixes the product and it is returned to the customer.
• Replacement; the technical service team replaces the item with a new one. In this case, of the same model, it is not possible to exchange it for a different one (except for lack of stock).

Both repair and replacement shall be free of charge, as well as the costs related to labour and materials. They shall be carried out within a reasonable time, taking into account the nature of the products and their purpose.

• The technical service team determines that the product does not have a manufacturing fault and that it is not necessary to replace or repair it. In this case, the original product will be returned to the customer. In the event that the customer is not satisfied and would like a second evaluation of the product, the shipping costs shall be paid by the customer.

(Arts. 114 and following of the Royal Legislative Decree 1/2007, of 16 November, which approves the Revised Text of the General Law for the defence of consumers and users and other complementary laws - BOE nº 287, of 30 November 2007).

For more information, please contact us at the following email: garantias@starvie.com

IMPORTANT: the warranty will only be processed if the purchase has been made through authorised sales channels, official distributors or through StarVie's own website, and always with the original purchase receipt.

 

WHAT COUNTRIES CAN BUY FROM STARVIE.COM?

You can buy products from our website from Spain and the other European Countries.

 

HOW DO I BUY A PRODUCT?

You can find all the necessary information you need by clicking the link here.

HOW CAN I PAY FOR MY PRODUCTS?

We accept all forms of card payment (credit and debit) and PayPal.

StarVie never stores any card data, but works with a completely secure system of communication with our bank, and they manage the secure transactions.

 

WHAT IS COST OF POSTAGE AND PACKING?

At StarVie we always use the leading courier companies who provide the highest levels of service. In Spain normal delivery times are 48 hours from 14h on the day of purchase, (working days only). For the rest of Europe 5-9 working days. Postage costs for each country depend on the price of the purchase, not the number of items and are the following:

Penisula: 5.95 euros and for purchases over 50 euros postage is free.

Balearics: 9.95 euros and for purchases over 90 euros postage is free.

Canaries, Ceuta and Melilla: 10.95 euros. This does not include export and customs taxes.

The rest of Europe including France, Germany, Italy, Austria, Netherlands, United Kingdom, Portugal, Belgium, Switzerland, Hungary, Croatia, Czech Republic, Denmark, Norway, Sweden, Finland and Ireland, 16.95 euros.

 

HOW CAN I RETURN OR EXCHANGE AN ITEM?

All the information you need is in the section ‘Exchanges and Returns’.