STARVIE PADEL PRODUCT WARRANTIES

WHAT GUARANTEES DO OUR PRODUCTS HAVE?

In accordance with current legislation on consumer goods warranties, our products have a 3 year warranty from the date of purchase, although during the first 2 years any defect of the product is presumed to have originated from the factory, unless proven otherwise. After the first year, it will be up to the consumer to prove that the defect originates from the factory.

The warranty does not cover damages caused by improper use or poor maintenance by the customer. Nor does it cover repairs, modifications, and/or manipulations such as:

• Changing or adjusting the cord, or any intervention not carried out by StarVie’s official technical service.
• Aesthetic or structural damage resulting from the improper installation or removal of accessories, such as protectors, which may compromise the paint or frame.
• Damage caused by impacts, falls, or collisions with other objects.
• Prolonged exposure of the paddle to extreme temperature or humidity conditions that affect its technical characteristics.

It is essential that the customer ensures proper use of the paddle and refrains from making modifications or repairs outside authorized channels, as any unofficial intervention will void the warranty.

In this case, you can use the warranty by going to the shop where you bought the product with the original purchase receipt. This shop will contact the StarVie Warranty Department and will process the warranty via the technical service team of the brand.

The warranty does not cover damage resulting from misuse or poor maintenance by the customer. Nor repairs or modifications not made by our company.

If the product was purchased through the official StarVie website, you must contact us by email at garantias@starvie.com providing the following information: a photo of the product defect, the web order number and the date of purchase. The warranty department will respond as soon as possible informing you of the procedure to follow once all the information provided has been reviewed. If the warranty is to be processed, you must send the product to the following address: Av. Vidrio 18, Entre Nave 12-15, 2nd floor (Azuqueca de Henares, Guadalajara 19200). Then the technical service team can determine the type of fault. The shipping costs will be paid by StarVie in the Peninsula.

In either of the two cases mentioned above, once the article has been analysed by the technical service team, there are three possible options:

• Repair: the technical service team fixes the product and it is returned to the customer. 
• Replacement: the technical service team replaces the item with a new one. In this case, of the same model, it is not possible to exchange it for a different one (except for lack of stock).

Both repair and replacement shall be free of charge, as well as the costs related to labour and materials. They shall be carried out within a reasonable time, taking into account the nature of the products and their purpose.

• The technical service team determines that the product does not have a manufacturing fault and that it is not necessary to replace or repair it. In this case, the original product will be returned to the customer. In the event that the customer is not satisfied and would like a second evaluation of the product, the shipping costs shall be paid by the customer.

(Arts. 114 and following of the Royal Legislative Decree 1/2007, of 16 November, which approves the Revised Text of the General Law for the defence of consumers and users and other complementary laws - BOE nº 287, of 30 November 2007).

For more information, please contact us at the following email: garantias@starvie.com

IMPORTANT: the warranty will only be processed if the purchase has been made through authorised sales channels, official distributors or through StarVie's own website, and always with the original purchase receipt.

Recommendations for taking care of your padel racket:

• Don´t hit the padel racket against any hard or sharp object.
• Don´t leave the racket inside the car, exposing it to high or low temperatures.
• Carefully remove the protector by applying heat to avoid damaging the racket's frame.